Please see below the specific length of the total warranty (Thule BringIt! No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Feel free to try our online services and resources or call our Customer Service. CONTACT YAKIMA - Customer service is a top priority at Yakima, and has been for over 40 years. Even damage caused by normal wear and tear or the natural discoloration of materials for 2 (two) years from the date of purchase by the original purchaser. Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. Fits Following Model(s): Your claim will be evaluated and, in most cases, handled at the dealer. JavaScript seems to be disabled in your browser. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. Please return your product with a filled out claims form along with proof of purchase to the point of sale. Product was successfully added to your shopping cart. Universal mounting attachments not included. Bring your life Thule was established in Sweden in 1942. Thule.com orders. Warranty claims must be initiated using our Warranty Claim Form found at: http://www.thule.com/en-us/us/warranty-form Can't find the answer you're looking for? Bring it to life on our site today. Step 4: Dealer reports claim to Thule Customer Service Damage claims in transit cases should be filed against the carrier. Transport your gear and maintain easy access to it with the THULE® Canyon Basket Carrier. The Thule BringIt! Step 1: Fill out claims form This Thule warranty coverage does not, under any circumstances, cover any damage to non-Thule products used in conjunction with Thule products. Thule Luggage, Bags and Cases have a 25 year quality guarantee Thule products purchased between 1/1/01 and 12/31/05 had a 5 year warranty and prior to 2001 had a 3 year warranty. When you’re on a road trip, Yakima is there to make it easy. Guarantee gives you specific legal rights. Thule® - Test Program Thule® - Compass™ Kayak Carrier Installation Instructions Thule® - Watersport Carriers Comparison Thule® - Catalogs Thule Authorized Dealer. The Thule BringIt! Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule. Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us. During the period of the Thule Extended Warranty, we will not cover damages and/or defects resulting from typical wear and tear (for example brakes, tires and tubes, electrical parts, surface issues, faulty zipper tape, damaged buckles, coating peeling off and discoloration of fabrics). Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Thule does not cover defects resulting from conditions beyond Thule’s control. This phone number is Thule's Best Phone Number because 336 customers like you used this contact information over the last 18 months and gave us feedback. Technical Support. What is Thule’s Warranty Policy? Follow the 4 steps below to complete your return: See all 9 articles. Fit. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Please know the staff here at Thule is hard at work to respond to all customers as quickly as possible. You can also choose to receive our newsletter with information about new products and other interesting things that happen in the world of Thule. The purchaser will be responsible for the cost of returning the component(s)/product(s) and the proof of purchase back to the place where the product was purchased. To secure your Thule Extended Warranty, register your product with us. You can contact the customer service representative of Thule calling Thule's helpline phone numbers. Your credit will appear after Thule has received and processed your return through our return procedure. We believe that success is not just satisfying the customer. Please allow 3-5 business days for our warehouse to process your returned package(s) upon arrival and an additional 5-10 business days for the credit to appear on your card. *T-Slot crossbar mounting only. For any damaged or defective products, please consult our Thule Guarantee. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. Can I return an item that I have used? All Rights Reserved. If the dealer is not able to correct … Step 6: Dealer comes back to you. Can I make technical changes to the product? How do I register my new Thule product? Items must be returned within 30 days of delivery date, in new condition, with the packing slip, in original packaging, and with all included accessories. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Now more than ever, more and more people are turning to the outdoors for time with friends and family. No warranty is given for defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by Thule. Bike accessories. FAQ. Thule takes quality seriously when it comes to both our products and our service to our customers. RV Awnings, tents & panels. Monday to Friday 08:30AM-05:30PM (EST) Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. Toll free: +1 (800) 238-2388. General. Bike racks. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Additionally, in the rare event, we discover an issue with your product, we can quickly contact you with a resolution. https://support.thule.com/hc/en-us/requests/new. Please note the following restrictions applicable to the Thule Extended Warranty: If you have any questions, please let us know by using the Contact Us form. The warranty terminates if the product's owner fails to present this Term of Warranty when requesting repairing services from Thule, under the terms provided herein. Guarantee, Replace the item if the damage or defect cannot be repaired, Offer a similar product of comparable value, or refund the price paid, if we cannot replace with the same model. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. Roof racks. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. If you are not completely satisfied with your purchase, you may return your product in its original packaging within 30 days of the delivery date for a refund. Thule Universal Steel Rack * For items delivered more than 30 days ago from thule.com, please contact us directly. Cargo Carriers and Baskets 3. No warranty is given for Thule products purchased outside of the United States, Canada and Mexico. ©Copyright Thule 2020. Contact customer service. Follow the 4 steps below to complete your return: Could not signup to newsletter. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. Rooftop Tents. It does not affect any statutory rights that you have as a purchaser of a defective product. Click "Start a return" below to obtain a return ID and pre-paid shipping label. In the event that a product is defective, the purchaser should contact the THULE dealer from whom the product was purchased or an Authorized Thule Service Center. You must have JavaScript enabled in your browser to utilize the functionality of this website. Return instructions. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Contact us in writing. Where can I buy new ones? Product registration - To make sure that your Thule Extended Warranty is valid, register your product with us within two years of your purchase. Returns and refunds are only accepted on items purchased via thule.com. If you would like to get updates from us regarding your product, new products, and other information, please check the Update box. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. General 9. Cargo carriers and baskets. ... Thule.com orders General Bike racks Roof racks Cargo carriers and baskets ... Warranty Thule.com. Step 2: Clean product and find receipt The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. Please review our return policy before initiating your return: * For items delivered more than 30 days ago from thule.com, please contact us directly. RV bike racks. Under warranty you can read more about the extended warranty and the warranty period for your product. Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us English (US) Čeština Dansk Deutsch English (GB) Français Français (Canada) Italiano 日本語 … Internal Knowledge . **For items not purchased from thule.com, please contact the purchase location to review its return policy and procedure. Rather, it’s leaving the customer with a great experience they will remember and want to tell their friends about. In the event that a product is defective, the purchaser should contact the THULE dealer from whom it purchased the product Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Ideal for keeping an active lifestyle. The Thule BringIt! If you feel that you have a warranty issue that is due to a manufacturing defect, we advise that you visit the closest Thule dealer for a warranty inspection. AWK. Other damage not covered is damage caused by airlines or other transit damage (such as pressure damage; tears, cuts, and holes in the fabric; damage to the wheel covers, handles and other hardware of the bag). Please try again later. Load capacity of 150 lbs and fitted with a wind deflector in the front so air flows over your cargo. Warranty Registration Register your Yakima products below to activate your Limited Lifetime Warranty.Doing so will ensure your purchase information is stored in our database and easy to find should you have a warranty issue. Thule does not cover damages resulting from abuse (such as tears, cuts, and holes in the fabric) and cosmetic damage (such as scratched or stained fabrics). Guarantee plus Thule Extended Warranty) for each product. $249.95. Guarantee will cover any defect or damage affecting your Thule product. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. The warranty terminates if the product's owner fails to present this Term of Warranty when requesting repairing services from Thule, under the terms provided herein. Original shipping charges are not refundable. Strollers & child carriers. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. How fast can I drive with Thule products mounted to my car? Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. To begin the return process, follow the return instructions. With its low-profile design with tapered side walls, loading and unloading is made much easier. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Step 5: Thule Customer Service processes claim with decision to Thule dealer If the dealer is not able to correct … Spare Parts. Nor does it cover damage to the user’s vehicle, cargo, or to any other person or property. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. If further inspection is needed, the product will be sent to Thule through your dealer. Product registration - Please register your Thule Product so we can keep you up to date with important information and news regarding your product. Thule’s Extended Warranty applies to products and accessories produced by Thule and … The Thule Store SA helps you transport your loved ones and belongings safely. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. While Thule has been focused on supporting these activities for years, our team is currently experiencing a high volume of inquiries and increased demand has resulted in longer wait times for phone and email responses. Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule. I've lost my keys. OUT OF STOCK - Unavailable until further notice. **For items not purchased from thule.com, please contact the purchase location to review its return policy and procedure. Thule Overview. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. Nor does it cover damage to the user’s vehicle, electronic devices, cargo, or to any other person or property. Subject to the limitations and exclusions described in this warranty, Thule remedies defects in materials or workmanship during the warranty period, by repairing or replacing (Thule’s option) the defective component(s) without charge for parts or labor. Securely pack the item(s) you’re returning in the original shipping cartons with original packaging and the packing slip. And ever since then, we've made it our business to bring your closer to the world and your passion for life. 2021 Toyota 4Runner. Your credit card will be credited for the invoice price. Return an item by following the instructions below. Step 3: Take product with above documentation to dealer Under the Thule BringIt! Repair the item falling under the terms of the Thule BringIt! Submit a support request See all 6 articles. Guarantee does not cover defects resulting from conditions beyond Thule’s control. Yakima, and has been for over 40 years, electronic devices, cargo, or any... 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