They know the "Buyer" has other options to eBay. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Full Bio. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. I can tell you that if the seller generated a label through eBay on Saturday - eBay often still starts the "delivery clock" on Saturday - not Monday. Dealing Directly With Buyers About Their Returns Frankly, he cannot do what he says he is going to do. If you buy from a UK registered business seller you do. The power button doesn't work. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. However, I've been refused by a business seller, who said they had a No Returns policy. Please step in on sellers behalf. Despite the opportunity, not every buyer weighs in. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. 0 Helpful Kudo Options. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. Inspect your items from top-to-bottom in a good light. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. To improve your help experience, please sign in to your account. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. If it's a new item, make sure all the packaging is intact. Through eBay a buyer can request, a return for change of mind. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or Get quick answers to important questions to get you selling faster and better! I accept 14 days return, but this one obviously over 14 days. The seller can`t refuse a faulty return, simple as that! I recently purchased a new Keurig K450 from a seller on ebay. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. Bottom line is it's best to provide buyers with as much information as possible. Check when you have to offer refunds and accept returns. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. Then hope you receive the correct item back & in good order. Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. The seller can put whatever twaddle he likes in his listing, BUT he signed the ebay user agreement when he signed up to the site so he has to accept returns of faulty goods. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. This and the overly optimistic delivery dates are a hot topic with eBay sellers! Whatever you decide your policy is, it needs to be clearly specified in your listings. You already offered to accept a return. Buyer refusing to refund or accept return. This over-rides anything in the listing where the seller states "no returns". For handbags, eBay offers its own authentication service called eBay Authenticate. They know you have no good choices for internet selling. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. I have been through the appeal system with eBay… Sometimes shoppers change their mind and decide they don't want what they bought. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Point out also that the seller had stated - in the listing - that the item location was within Australia. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. In the event a seller loses a Claim, the seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. Is an eBay Restocking Fee Good or Bad for Business? Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. Ebay will Refund you from the Sellers Account. How about if buyer leave a negative feedback? But what I received was really not as the seller's description, can I ask for a refund and The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. In almost every instance, however, eBay recommends accommodating the buyer. Seller refuses to accept return of mattress 16 February 2012 at 5:05PM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 11 replies 1.8K views If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. Ensure that there are two-inches of clearance on all sides of the item in a box. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to accept returns … When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. Thats what I thought. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Get used to it, whether you are right or wrong, eBay is going to side with the "Buyer" 99.9% of the time. Up to 60 days after a transaction is completed, buyers can rate their experience. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. By. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. In almost every instance, however, eBay recommends accommodating the buyer. Give support, share information, and connect with fellow members. Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. So you need to open a dispute now, you have 45 days from purchase. Dealing with returns is part of doing business on eBay. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. When can a Business Seller refuse a return, or at least refuse refund of original postage? That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. PHONE ebay and Paypal. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions. I went to contact the seller about it but ebay suggested I open a return request, so I did. You have Opened a Returns Case, if he doesn't accept the Return and fully Refund you, after 8 days you will receive an Email from Ebay with a link to Escalate the Case. We do not get a choice in the matter is the blunt answer to the question. Got Ripped off, Seller Refuses to Accept Return? I have had similar things happen. - My store does not accept returns since we make Handmade Made to order, I dont accept returns so the buyer is refusing to sign for package, I cancelled order within 2 mins of purchase, seller ignored it and refuses to accept return. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. I ordered a phone, where in the listing the phone was in good condition. For “Top-Rated” sellers, the standards are higher at 0.5%. The listing itself is where you can describe everything about your item in precise detail and also offer full disclosure of any flaws or wear and tear that you noticed. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. If sold as Used/Open and not materially different or defective, you can also refuse to accept the return. If you're a seller, the first place to start is examining everything. Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. That's when eBay evaluates each seller. Sorry for my broken English. It doesn't matter whether the seller accepts returns as a matter of practice or not. If the measurements are missing or inaccurate, the likelihood of a return increases. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. However, I've been refused by a business seller, who said they had a No Returns policy. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. So it's wise to address these concerns before they even become an issue for a buyer. You just have to make a disclosure. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. There are four different return options a seller can choose. So your only option would be to open and SNAD, which would not be right as you've agreed that the shoes are the correct size. Search every possible angle in good light for any discoloration, rips, tears, stains, holes, dents, chips, or any other wear and tear. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. - In some categories it is best to avoid ''free shipping'' if there is a high potential for returns. Your one-stop-shop for news, updates and information from eBay about selling on eBay. private sellers can refuse to accept change of mind returns, but if they agree a return they have to refund everything the buyer paid, item price and postage, if it is a not as described return, private sellers have to pay both sets of postage and cannot refuse the return. I sold a shirt on May 10th, posted on May 12th. I sold an exercise bike, working perfectly, to a buyer, who had ample time to examine and test it. Meaning that there really is no such thing as "No Returns". Doesn't matter. As you highlight, they had the opportunity to inspect before taking … You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Read The Balance's editorial policies. When you take photos, try to capture everything about the item with vivid, eye-grabbing detail. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. Accept the return before the case times out & provide a label. A buyer refuses to return the item after I accepted the return, then left negative feedback. The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. Thank you Share best practices, tips, and insights. You can choose whether to accept returns if a buyer changes their mind about a purchase. The video also provides some solid tips for packing an object securely. Can they decline a return when the goods were not as pictured, it stated that returns were accepted, I would not have bought the item otherwise AND I was the only bidder? Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. but my main question is, can a seller refuse to accept a return based on the fact the item doesn't fit? Question. An item may have flaws, but that doesn’t mean it won’t sell. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. You can return it even if the seller's returns policy says they don't accept returns. You can refuse a return if you want to lose the item & have eBay refund the buyer without returning the item. 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